Cutlers Cove Customer Satisfaction
Since 1991, Cutlers
Cove has been synonymous with vintage and hard to find knives. Through the
years, hundreds of customers have written letters or emails telling us
about the unique knife and or service Cutlers Cove did for them and since
1999 how much they have enjoyed our web site.
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They tell us that Cutlers Cove has helped them find a knife just like
their dad or granddad had and how they enjoy the memories it brings
back or the times spent with love ones. How they used one of our vintage
knives during a hunting trip or a weekend cook off. Cutlers Cove vintage
cutlery is given as gifts for holidays, birthdays and anniversaries.
Many of our vintage knives are handed down from generation to generation as a
family heirloom. |
Our customers praise
the quality of the type of knives Cutlers Cove stocks. They thank us for
the ease of finding older knives on our web site and for Cutlers Cove
Return Privilege. But it is our customers
who are to be thanked for Cutlers Cove’s many years of success. Their
response to Cutlers Cove at trade shows and on the web has helped direct
the development of new services and a broad product base. Their sharing of
personal stories about special times with family and friends is an
inspiration to everyone here at Cutlers Cove. We are dedicated to quality
and innovation... from the finest vintage knife to exciting new services.
But most of all, Cutlers Cove is dedicated to our customers. We thank them
for taking our products into their homes and into their lives to celebrate
with family and friends.
A unique fact:
Since we started the website in 1999 we have had only one or two
knives returned each year viva our 14 day no
questions asked guarantee. This is a testament to our grading skills
and professionalism. Thanks for putting your trust in us and our products.
Our Guarantee and
Return Privilege
Shop
with confidence. Describing old and vintage knives is, at best, an inexact science,
but we have been grading knives for over 16 years. We try to be as objective as possible, but we leave the final
judgment to the buyer. We strive for honest and accurate
descriptions on all items. Our hassle-free return privilege allows you
to return any item for any reason within 14 days of purchase.
Returns are allowed within 14 days of invoice date. The item must be in the same
condition as received and the shipping is not included. The item
must have the original box, papers, packaging, sheath, etc. that
came with it. The goods must
be returned to us, postage paid, by a secure delivery method. We
cannot be responsible for goods which do not reach us. C.O.D. or
"shipping charges collect"
returns can not be accepted and will be refused.
Returned items that do not meet the above conditions will be
subject to a minimum 15% restocking fee.
We
strive for 100% customer satisfaction.
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