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Help and FAQ about
CutlersCove.com
(Frequently Asked Questions)

Table of Contents        

Questions:

  1. Do you buy knives?

  2. How do I sell my knife (knives) to Cutler's Cove?

  3. How does Cutler's Cove grade the condition of the knives they sell?

  4. What payment forms do you accept?

  5. What is the best time of day to place an order to ensure it will be processed and shipped that same day?

  6. How late can I order for next day delivery?

  7. What shipping companies do you use?

  8. What is your store contact information?

  9. Do you allow walk-ins! Can I visit your store’s location?

  10. Can I see your knives at a show in person?

  11. How long have you been in business?

  12. What is your sales tax policy?

  13. Are items insured in transit?

  14. What are your live operator hours?

  15. Why does a knife that I purchased, say 10 years ago, cost so much more now than when I purchased it?

  16. Do you match or beat prices?

  17. Do you have a mailing list?

  18. Do you have a catalog that you mail out?

  19. Can I set up an account?

  20. Do you accept bulk or distributor orders?

  21. Can I special order items?

  22. Is your Web order form secure?

  23. What do you do with my contact information/e-mail?

  24. What is your return or exchange policy?

  25. What if I need repair work done on my knife either in warranty or out or warranty?

  26. How can I make/repair a knife myself?

  27. Do you accept orders by fax?

  28. Do you accept and fulfill international orders?

  29. Do you have a minimum order requirement?

  30. Does Cutler’s Cove ™ have a disclaimer for liability for selling the products on this web site? 

  31. Are Gift Certificates available?

  32. What is a vintage knife and are they expensive?

  33. What is a Knife Emporium?

  34. Does Cutler’s Cove accept knives for consignment?

  35. Does Cutler’s Cove have a Newsletter?

  36. What can I do to make Cutler’s Cove better?
  37. Can I submit articles or reviews for your web site?

  38. What is a good book on knives and prices?

  39. Can I Advertise with Knife Web Guide?

  40. How to report problems with our sites?

  41. I have a question not covered here?

  42. I have a question about the Knife Web Guide?

  43. Why should you come to our web site?


1. Question: Do you buy knives?

Answer: We are always looking for clean quality factory made and some custom made knives to purchase. We pay fair, competitive buy prices and provide firm, accurate quotes by email. Usually, we can buy everything you have to offer, saving you the time and energy required selling it piece-by-piece. When your knife arrives, we will unpack and inspect it. Then, we will send your check within 48 hours in accordance with our agreement. See next question below for how to sell to us.

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2. Question: How do I sell my knife (knives) to Cutler's Cove?

Answer: Go to our How to Sell or Trade Page.

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3. Question: How does Cutler's Cove grade the condition of the knives they sell?

Answer: The system we use for knife grading and describing a knife’s condition is on our Knife Grading Page.

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4. Question: What payment forms do you accept?

Answer: We accept Personal Checks (Personal Checks take two weeks to clear), Money Order, Cashiers Check, in USA Dollars, or charge with VISA, MasterCard, Discover and American Express through PayPal. Gift Certificates are available. We also take Western Union Payment.

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5.Question: What is the best time of day to place an order to ensure it will be processed and shipped that same day?

Answer: If placing an order by email, it’s best to send us your order the previous night, or before 1:00 afternoon CST that day. For further information, please visit our Shipping Page.
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6. Question: How late can I order for next day delivery?

Answer: The order needs to be placed before 1:00 afternoon CST. See our Shipping Page for the cost of next day delivery.

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7. Question: What shipping companies do you use?

Answer: Our preferred way of shipping is USPS Priority Mail with insurance. We will also ship with Fed Ex. The shipping charge will be higher. For more information see the Shipping Page.

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8. Question: What is your store contact information?

Answer: How To Contact Us 

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9. Question: Do you allow walk-ins! Can I visit your store’s location?

Answer: We do not have a traditional storefront. We are on the road so much that finding us in San Angelo sometimes is hard. So therefore we do not allow walk-ins. But you can see our knives at the different shows we do.

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10. Question: Can I see your knives at a show in person?

Answer: This link will take you to our Show Schedule around the country. Look for our yellow sign when you get to the show.

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11. Question: How long have you been in business?

Answer: Since 1991. Check back at CutlersCove.com often for the newest events and join in the fun. 

At shows since 1991 on the net since 1999!

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12. Question: What is your sales tax policy?

Answer: If you live in Texas we must collect 8.25% sales tax on the purchase, but not the shipping.

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13. Question: Are items insured in transit?

Answer: We insure all merchandise in transit, unless you give us permission in writing to not insure the product.
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14. Question: What are your live operator hours?

Answer: You should be able to reach us during normal business hours. If you miss us try again a few hours later. We do have 24 hour voice mail so that you can leave an order by phone. We will email or call you back if you will leave your contact information and what you wanted. How to contact us and our hours of operation are here.

Because we are on the road it is sometimes difficult to give us orders over the phone. Please place your orders over the Internet at orders, or through the USPS mail. Or just keep trying.
                                  

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15. Question: Why does a knife that I purchased, say 10 years ago, cost so much more now than when I purchased it?

Answer: There are several reasons for the increase in price over the years:

  • Materials and labor have gone up each year.
  • The dollar looses value each year because of inflation.
  • Each year more of the knife that you had back then are lost or worn out, which will make the ones left worth more to a collector or a user that wants to own, and use a particular knife that is no longer made.
  • If your knife was made over seas back then, the dollar has also lost value against the German Mark and the Japanese Yen in the last few years. It may have lost value against other currencies but Germany and Japan are where most of the quality knives from over seas come from. The exchange rate back in the 1970’s was 300 to 350 for the Yen to each USA dollar. To day the exchange rate is about 100 for each Yen. So that means if you want a knife from several of the countries over seas you will pay many more dollars to get it.
  • The company that made your knife may have only made a small number and that will cause a knife to go up in value. 
  • The Neat factor as used by Levine in his Guide to Knives and Their Value. The Neat factor is when a knife looks neat to you and you want it bad, so therefore you will pay more for the knife, because you have got to have it.
  • The company may have gone out of business and that will sometimes make a knife go up in value.

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16. Question: Do you match or beat prices?

Answer: Because most of what we sell is relatively hard to find, it is difficult to beat prices. We will try to match price on same item if you find one just like ours.

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17. Question: Do you have a mailing list?

Answer: Go to our Join Our Mailing List to sign up. We will be happy to notify you of Special Offers, Rebates, Discounts,  New Products, and changes to the web site.

We do not have a Product Catalog or Retail Price List. The web site is the Catalog and Price List.

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18. Question: Do you have a catalog that you mail out?

Answer: We do not have a catalog that we mail out because the inventory changes to often and too fast. The catalog would be out of date before it was mailed. Check the web site or email us. Let us know what you are looking for.

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19. Question: Can I set up an account?

Answer: We do not have charge accounts.

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20. Question: Do you accept bulk or distributor orders?

Answer: We deal mainly in vintage knives so we do not have  bulk pricing because we usually only have one to sell. Because we only have one of most items we do not offer wholesale pricing. We do have Sales, Featured Knife each week, and our Just Reduced page. All three offer price reductions on select items.

You can also make an offer on any item we have for sale. Use the email form here. Just let us know what you are interested in and then make an offer. The best we will do is take your offer and the worst we will do is decline your offer. Most of the time we do not take less until after the item has been on the site for at least 90 days.

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21. Question: Can I special order items?

Answer: We deal mainly in vintage knives so we do not order new knives on a regular bases. If you are not in a hurry we will special order at no extra charge! If we do not have what you are looking for let us special order the knife or knives. We have a general knife catalog that we order from. We normally give a 20% discount with the order and payment up front before ordering. We will send you a receipt showing paid in full. We can then ship the knife to you or any address you want. Or we can bring the knife to you at the next show. Let us know if we can help?

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22. Question: Is your Web order form secure?

Answer: We do have a shopping cart. What to know more, see our Security Statement.

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23. Question: What do you do with my contact information/e-mail?

Answer: See our Privacy Statement.

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24. Question: What is your return or exchange policy?

Answer: Shop with confidence. Our hassle-free return privilege allows you to return any item for any reason within 14 days of purchase. All the details click here.

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25. Question: What if I need repair work done on my knife either in warranty or out or warranty?

Answer: Click here for how to get your knife repaired.

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26. Question: How can I make/repair a knife myself?

Answer: See our books list on the Knife Collecting Page, and Texas Knife Makers Supply on the Knife Making Supplies Page

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27. Question: Do you accept orders by fax?

Answer: No. Please use our order form to send by mail your order to us with all the information filled out. Or phone us for the best and fastest service.

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28. Question: Do you accept and fulfill international orders?

Answer: We will ship outside the USA, but we will not take credit card payment or PayPal on international orders.  Buyer is responsible for all tariffs and duties and must pay international shipping charges.

We will ship to your country but because of custom laws we can not guarantee that you will get the knife. Also some times insurance may not work. So therefore we let you know the bad news up front. We do not ship until the money order has cleared our bank which can take two weeks or more after we get your funds. We will let you know the date of shipping and the tracking number on the package by email. We require a money order in USA dollars before we will ship to you. Once we receive an order we hold the knife for 5 to 10 days to get the funds here at our office. We can give more time if needed, let us know.

We will let you know the total cost of shipping and insurance. There is no cost to let you know the shipping if you will send us your shipping address. We will email you the cost as fast as possible. Sorry for the trouble with international orders but we have had some problems and this is the only way we can help you get your product and make sure we get our money. We will be glad to work with you just let us know what you want to do. 

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29. Question: Do you have a minimum order requirement?

Answer: We regret that the costs of doing business precludes us from processing orders less than $10.00 merchandise value (exclusive of shipping and handling.) We will return orders of less than $10.00 merchandise value.

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30. Question: Does Cutler’s Cove ™ have a disclaimer for liability for selling the products on this web site? 

Answer: Our Disclaimer, Release, Assumption of Risk, and Wavier of Liability and Indemnity Agreement is located on our General Information Page.

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31. Question: Are Gift Certificates available?

Answer: Gift Certificates are available starting at $20.00
Click here to purchase and for all the details.

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32. Question: What is a vintage knife and are they expensive?

Answer: According to Webster's Dictionary vintage means the out put of a particular time; a collection of things manufactured or in use at the same time; representing the high quality of a past time; classic; being the best of its kind; choice.

A vintage knife will usually be higher in cost than when it was originally produced, but many times it will not cost any more than a similar made knife today if you can find one. See also:  Why does a knife that I purchased, say 10 years ago, cost so much more now than when I purchased it?

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33. Question: What is an Knife Emporium?

Answer: According to Webster's Dictionary an Emporium is a retail store selling a great variety of articles. Therefore we are a Knife Emporium because we have so many different kinds and  patterns of knives in stock.

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34. Question: Does Cutler’s Cove accept knives for consignment?

Answer: Yes we take quality knives on consignment.
Click here for all the details.

Go to our How To Sell or Trade page and follow the instructions for giving a complete detailed description and how to ship to us. 

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35. Question: Does Cutler’s Cove have a Newsletter?

Answer: Yes we have a free email Newsletter that comes out every other month called CC-Newsletter. We also have a free email CC-Postcard. They are not printed and mailed through the post office. Both are emailed only. They are both  free and easy to subscribe. Just fill out the form on the Join Our Mailing List Page

To unsubscribe, follow the instructions in each email, or click here. 

We do not have a Product Catalog or Retail Price List. The web site is the Catalog and Price List. The newsletter and postcard are email only.

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36. Question: What can I do to make Cutler’s Cove better?

Answer: We encourage you to tell us what you like and don't like about the site. Feel free to send us Email and suggestions at any time and let us know how we can improve the service and additional features you'd like to see.
A helping hand is always appreciated.

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37. Question: Can I submit articles or reviews for your web site?

Answer: Knowledgeable writers wanted!

Looking for a little exposure? Want to beef up your internet presence? Have a site you think other knife folks would find valuable? Send your articles or site links to us for inclusion in a future CC-Newsletter issue or to be used on CutlersCove.com site. 

We are looking for people to contribute to the information/articles section of the Knife Web Guide and our CC-Newsletter. If you have extensive knowledge in topics such as knife steels, handle materials, and blade shapes, you can volunteer to write an article. Any suitable contributions will be added to this section or the CC-Newsletter. Each article published includes information about the author, credit line on the article, and a link to their site. 

Because of the amount of traffic we receive, adding your article to the Knife Web Guide or CC-Newsletter will increase your traffic. Please help us make the Knife Web Guide the best knife, sword, and cutlery resource on the web for all knife enthusiasts.

Please send a one-page query letter summarizing a proposed knife, sword, or cutlery idea, describing the type of article or review. We will send you an acknowledgment email that we received your material. If we can use your article we will get back in touch with you by email for the complete material. Please send all queries or articles by email to article.
                                   
How to email us.

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38. Question:  What is a good book on knives and prices?

Answer: Click here: Recommended Reading On Knives

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39. Question:  Can I advertise with Knife Web Guide?

Answer: Yes, click here for information.

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40. Question:  How to report problems with our sites:

Answer: Information about where to e-mail us about problems with any page or Cutlers Cove site.

For non-working links on Cutlers Cove pages, e-mail the production department

For non-working links on ads, e-mail the ads department

For problems of a more technical nature, e-mail
the IT department

Please send us the exact URL for the page you were on when you selected the bad link, and let us know what page you were trying to get to.

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41. Question:  I have a question not covered here?

Answer: As with most sections of our web site, the F.A.Q.'s content is dictated by you for you. If you think we need to cover other topics or that we haven't addressed some issue fully, please just take a few minutes to contact us by phone, fax, e-mail or mail and we'll be happy to hear your suggestion! Click here to see our contact information.

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42. Question:  I have a question about the Knife Web Guide?

Answer: Click here for the Knife Web Guide Frequently Asked Questions page.

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43. Question: Why should you come to our web site?

Answer: We may have the long lost knife that you had in the past or one that you’re father or granddad had long ago. That is what we deal in, knives from the near and distant past. The knives that are no longer made, no longer in production and maybe hard to find are what you will find on our web site. If you are looking for the newest or latest knives we will not be able to help you on our website CutlersCove.com but go to our KnifeWebGuide.com site and there you will find many dealers listed that deal in the new current stuff. Spend some time with us; you will be glad you did.

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